VELOCITY POLICIES & TERMS
RETURN/EXCHANGE POLICY:
Please contact Velocity Outdoors via email (management@velocityoutdoors.com) prior to returning any items via mail to assure that such items can be returned. Velocity Outdoors will send you a confirmation email with the logistics needed to return the item, if the item is returnable.
FREE SHIPPING:
SAME DAY SHIPPING:
TRADE-INS:
GIFT CARDS/REWARDS:
Velocity Outdoors LLC will accept returns or exchanges with proof of purchase as noted (store receipt, gift receipt, shipping invoice, or member purchase history) on all items purchased online or in our store within 10-days of original purchase. Returned items must be in “new” condition. The item cannot be used, have any damage and/or “wear/tear”, price tags must still be attached to the item. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. If purchases are made in cash, such returns will be concluded with a store credit and are not redeemable for cash. Credit card or debit card purchases will be credited to the debit card or credit card for the original purchase (card must be shown with proper identification). There is a 10% restocking fee for all returned items. If we do not have the item in store that you wish to have, we will place a special order and have it shipped directly to your home.
If the item(s) is returnable, Velocity Outdoors will email you the return address for such item. The customer is responsible for all costs associated with shipping the returned item. Please email management@velocityoutdoors.com for assistance.
Returned items can be exchanged for another identical item or item(s) of the same price, store credit, or if purchased by credit card-the credit card can be refunded. Returned items are not redeemable for cash.
Damaged or used items by customer are not returnable.
Velocity Outdoors provides free shipping on all orders within the United States.
Velocity Outdoors offers same day shipping on all items order Monday - Friday between the hours of 9 am - 3 pm. If orders are made Saturday or Sunday, the items will be shipped the next business day. If items are ordered after 3 pm, orders will be shipped the next business day.
Velocity Outdoors offers trade-in opportunities on valued items that can be used for credit toward another item, gift card value or store credit. Trade-in value is not guaranteed.
Gift Cards or purchase rewards are not redeemable for cash, debit or credit transactions.
Items purchased with a gift card are only redeemable for an exchange of another item in-store or online.
This privacy policy applies to www.velocityoutdoors.com and other technology resources owned and operated by Velocity Outdoors Inc. ("Velocity Outdoors", "we", "us", "our") such as Velocity Outdoors online store, mobile applications, social platforms, chat rooms, and the like ("Tech Resources"), and to information collected when you visit our stores or otherwise communicate or interact with Velocity Outdoors outside of the Tech Resources. This privacy policy describes how Velocity Outdoors collects and uses the information you provide and the information that we otherwise collect. It also describes the choices available to you regarding our collection and use of your information and how you can access and update this information.
If you have questions or complaints regarding our privacy policy or practices, please contact us at management@velocityoutdoors.com or by contacting us by postal mail at the address below. If you are not satisfied with our response you can contact TRUSTe here.
In order to view our relationship with TRUSTe please visit the validation page visible by clicking on the TRUSTe seal. The TRUSTe program covers only information that is collected through the web site, www.velocityoutdoors.com and not through other means although we apply the same protections explained in this privacy policy.
WHAT INFORMATION WE COLLECT
When you visit velocityoutdoors.com, make use of Velocity Outdoors Tech Resources or visit us, whether at our retail locations, at trade shows or elsewhere, or otherwise contact us through phone or email, you may be asked to provide us with information in order for us to provide you with the products or services that you have requested. This information may include:
If you request one of our newsletters or send an inquiry to one of our customer service representatives, we will also store a record of your request along with your email address. When you order a giftcard or eGiftCard you are given the opportunity to include the name and a message for the recipient. We record this information, along with the shipping information.
We may enhance your customer profile and combine information you send us with other generally or publicly available information from third party vendors and data brokers to help us identify your preferences and interests and to help us complete and verify your contact and demographic information.
AUTOMATED ONLINE INFORMATION COLLECTION
For each visitor to our Tech Resources, our web server automatically recognizes where possible the website or email (and associated email address) referring you to our Tech Resource. In order to monitor and improve our Tech Resources as well as personalize your experience with Velocity Outdoors through direct online advertising, our web servers track various other technical details about your visit, such as your computer's Internet protocol (IP) address, browser information, device type, internet service provider (ISP), date/time stamp, clickstream data and which Velocity Outdoors pages you visit. This information is collected and stored using a variety of common technologies such as cookies, web beacons, tags and log files. We use this data to gather analytics and to participate in ad networks. Learn more about our automated online information collection, tracking technologies and how to manage them.
TRACKING TECHNOLOGIES AND HOW WE USE THEM
COOKIES
A cookie is a block of text placed in a file on the user's hard drive by a website you've visited. These types of cookies cannot identify an individual user specifically, such as by name or address. We use both first party cookies, and as set forth below in more detail, third party cookies.
Velocity Outdoors uses first party cookies to observe visitor's navigation throughout our web site. Velocity Outdoors also has the ability to tie cookies to an individual through online registration and purchase information. This helps us identify ways to improve the shopping experience, personalize our website, and collect information to provide direct online advertising.
Velocity Outdoors also uses both session cookies and persistent cookies. Session cookies are only used to track your browsing session, while persistent cookies are used to identify you when you come back to the Tech Resource in a different browsing session. For example, our shopping cart cookie is a persistent cookie, saved for a designated period of time in case the users' session expires and they return to complete a purchase within that time frame.
If you do not want to use cookies, this will not prevent you from accessing the Velocity Outdoors Tech Resource. The "help" portion of the toolbar on most browsers may provide information on how your browser may be configured so that cookies can be accepted with your permission or completely blocked. You may be able to change your browser settings so that they do not allow cookies to be accepted or saved at any time. You can also delete cookies that have already been saved at any time. Kindly note however that if you decline cookies, some functions on the website may be limited or unavailable.
AD NETWORKS
We use third party ad networks (called third-party ad servers or network advertisers) including Google, Conversant, and various social media platforms (as discussed below) to deliver ads to you on our behalf. These third party ad networks may place their cookies, web beacons, pixel tags or other technology on the Website or the Application or in your browser to collect non-personal information about you when you visit this Website or use this Application (such as browser type, time and date, browsing or transaction activity, subject of advertisements clicked or scrolled over, or a platform-provided identifier during your visits to this and other websites) to enable those third party ad networks to deliver to you advertisements on third party websites and mobile applications for our products or services or those of third parties that are likely to be of greater interest to you. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.
We encourage you to view the privacy policy of advertisers and ad services to learn more about their cookies and other technologies. If you do not want to receive those kinds of advertisements, look for the "Ad Choices" icon in the advertisements, which will contain a link to the privacy policy of the ad network that will provide you with information on how to opt-out of receiving such targeted advertising. You can also visit the website website http://www.networkadvertising.org/choices or http://www.aboutads.info/choices/ to learn more about interest-based advertising and third party ad networks and to opt-out of receiving ads from ad networks. Please remember that changing your settings with certain browsers and ad networks will not carry your privacy choices across browsers and other ad networks.
SOCIAL MEDIA
Our Tech Resources may allow you to connect and share information with various social media platforms, such as Facebook, Instagram, Twitter and Pinterest. These features may require us to implement cookies, plug-ins and/or APIs provided by such social media platforms to facilitate the communications and features. We may share information that you provide us or that we may collect about your use of the Tech Resources with these platforms, which information becomes subject to their privacy and data policies. We encourage you to visit the privacy policies of these platforms for further information:
In addition, by choosing to use any third party social media platform or choosing to share content or communications with any social media platform, you allow us to share information with the designated social media platform. We cannot control any policies or terms of such third party platform. As a result, we cannot be responsible for any use of your information or content by a third party platform, which you use at your own risk.
We may also use the advertising services and networks offered by these social media platforms, such as Facebook, Instagram, Pinterest and Twitter to deliver ad content. Use of these services requires the social media platform to implement cookies and/or pixels to deliver ads to you while online with such platforms.
If you are a member of one of these networks but do not wish the operator to collect data relating to you via our Tech Resources, you can take the following steps:
Always log out completely from the network in questions before visiting other websites, and delete any related cookies, as the plug-in providers have represented to us that your personal details such as your IP address are only collected and processed when members are logged in to the social network.
WEBSITE ANALYTICS
Like many websites, we use a number of analytics and optimization vendors. These vendors, such as Google Analytics, Webtrends and Yahoo Analytics, collect information that your web browser automatically sends, such as the web address of the page that you visit and your IP address. These vendors may also set cookies or read preexisting cookies. This information is stored on the vendor's servers and the vendor uses this information to provide us with reports about traffic to our website and your visit to our website (such as the domain from which you access the internet, the web address of the website from which you linked to our site, the time and date of your visit to the web pages that you view and click through). We will use this data to improve our website structure and content.
Google may also use this data in accordance with their Privacy Policy, which can be found at http://www.google.com/policies/privacy/. For more detailed information on how Google uses your data through our Site, please visit http://www.google.com/policies/privacy/partners/.
HOW THE INFORMATION WE COLLECT IS USED
The information we collect is used to provide the products and services that you have requested and may be used to provide you information that we think you might have an interest in through marketing outreach to you directly or indirectly. It is also used to improve the content of our Tech Resources and to notify you about your order status. If you provide us with your postal address, you may receive periodic catalogs from us or others containing information about new products and services or upcoming events.
We may request your telephone number or facsimile (FAX) number, and if you provide it, you may receive telephone or FAX contact from us with information regarding your orders, requests for information or in reference to valuable offers from us. We do not sell or rent phone numbers.
If you provide us with a cell phone number and provide us your prior express written consent by opting-in, we will send you text messages to your mobile device. To opt out of a specific mobile messaging campaign at any time, reply "stop" to 247365. Your carrier's data and messaging rates may apply. HOW THE INFORMATION WE COLLECT IS SHARED
We will share your information with third parties only in the ways that are described in this privacy policy.
In order to operate our Tech Resources and in order to provide you with the products and services you have requested, we occasionally need to share information with third parties. We may transmit your information to service providers who may assist us with services such as processing orders, shipping products to you and processing your payment information. In addition, service providers help us with the services described in greater detail below. Their only role is to help us conduct our business. They are not permitted to use your information for any secondary purpose. We have agreements with these service providers and strive to ensure protection of your information by such service providers consistent with this Policy. Some of those organizations may have their own Privacy Policies which may give you additional protections, so you are encouraged to read those policies when presented to you.
We use software tools and service providers to help us gather and analyze information about our customers on our website. By reporting and tracking ads served on our Tech Resources and providing additional information about our customers, these service providers help us conduct our business, optimize our ad campaigns, and deliver the most relevant products and services.
We may make our postal mailing address lists available to subsidiaries and affiliated companies that are part of the Velocity Outdoors family of companies (for example, your information may be shared with our affiliate World's Foremost Bank in order to offer you a Velocity Outdoors CLUB® Visa® credit card). We may also make our postal mailing address lists available to other direct mail companies who we believe may have products and services of interest to our customers. We do not share email addresses with any outside organizations that do not have operational relationships with Velocity Outdoors for their own marketing purposes.
If Velocity Outdoors Inc. is involved in a merger, acquisition, reorganization, or sale of all or a portion of its assets, customer information will likely be shared for evaluation purposes and included among the transferred assets. We may share any data within our databases and may transfer title to that data as part of any such transaction. Any successor in interest will remain bound by the terms of this Privacy Policy as it relates to your information.
If required by law, we may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, bankruptcy proceedings, warrant, or other order by a court of competent jurisdiction or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. In all cases, we will require written documentation of the request, proof of the identity of the law enforcement official making the request, and we will take steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency, as well as the particular law enforcement agency making the request.
If you complete the form to receive our investor package or sign up for SEC alerts via email your information is provided to a third party specifically for those services and will not be used in any other manner.
HOW WE PROTECT THE INFORMATION WE COLLECT
Velocity Outdoors strives to maintain administrative, technical and physical safeguards designed to protect the integrity and confidentiality of your personal information. When you make a purchase on Velocityoutdoors.com we use technology to protect your order information before transmitting it to our secure server. Although such technology makes it difficult for anyone to intercept or misuse credit card or information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
In addition, our systems are also housed in secure facilities and access to your data by our employees is limited to a "need to know" basis, controlled by password protected systems, and monitored for unauthorized access.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.
CHILDREN
Our website and other Tech Resources are not directed at children. In accordance with federal law, we do not solicit or knowingly collect information from children under age 13 without verifiable permission of a parent or guardian. If Velocity Outdoors learns that a child under the age of 13 has submitted information online without parental consent, it will not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law) and will take all reasonable measures to delete such information from its databases by identifying such information for a purge process. If you become aware of any information we have collected from children under 13, please contact us as provided below.
RIGHT TO REMOVAL OF POSTED INFORMATION - CALIFORNIA MINORS
If you are under 18 years of age, reside in California, and have a registered account with Velocity Outdoors, you have the right to request removal of unwanted information that you publicly post on the Tech Resources. To request removal of such information, you can contact Velocity Outdoors as provided below. Upon receiving such a request, Velocity Outdoors will make sure that the information is not publicly available on the Tech Resources, but the information may not be completely or comprehensively removed from our systems and databases.
Velocity Outdoors LLC.
Privacy Compliance
1913 Main Street
Fayette, Maine 04349
management@velocityoutdoors.com
Name
Shipping and billing addresses
Date of birth
Email address
Phone number
Credit card number or other payment-related information
Facebook's Data Policy at https://www.facebook.com/full_data_use_policy
Instagram's Privacy Policy at https://www.instagram.com/about/legal/privacy/
Twitter's Privacy Policy at https://twitter.com/privacy?lang=en
Pinterest's Privacy Policy at https://about.pinterest.com/en/privacy-policy
Velocity Outdoors LLC
Attn: Order Processing
1913 Main Street
Fayette, Me 04349
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